Business Report for Radisson Hotels and Resorts Case Study

Business Report for Radisson Hotels and Resorts - Case Study Example Additionally, Carlson and SAS (Scandinavian Airlines System) are equity holders of the Rezidor Hotel Group (Forbes); thus giving the name "Radisson SAS" outside the United States(Forbes). Moreover, it has established partner networks with more than 20 worldwide airline programs (Radisson SAS) as well as with major financial companies such as American Express, Diners Club, Discover Visa and Mastercard to provide their customers with special offers and promotions (Radisson SAS). Its vision is: "We want to be the most admired company in London and in Manchester"(Radisson Edwardian), while its mission is to provide 100% guest satisfaction (customers are able to report to the company if any dissatisfaction occurs and Radisson will take corrective action or guests are not required to pay that particular service), 100% employment engagement (i.e. full staff empowerment) as well as acquiring a positive cash flow (by keeping every customers and employees satisfied) (Radisson Edwardian). The hotel industry is facing many established competition, such as Four Seasons, Hyatt, Ritz Carlton, Le Meridien, Marriot, etc. Thus to make itself outstanding and unique, providing quality service is a strategic action. Radisson's service guarantee statement should include a promise of providing only the best service, experienced and skilled employees to ensure customer satisfaction. If the company does not fulfill its commitment, hence the business promises to repay for its mistake. It should make it acknowledged by stating it in its business plan, code of conduct, in all of its hotels (in all rooms, at the lobby, etc.), in employee's and franchisee's contract as well as in its media, website, catalogues, brochures, email newsletters, etc; to make all of its employees, customers, franchisees aware of its commitment. Technological advancements have been developing very fast in recent years. Radisson should make use of this enhancement. The business could place a customer survey questionnaire at its website or send them via email. This action will allow the company to analyze and evaluate its customer opinion around the world and thus Radisson will be able to take corrective action to ensure that its commitment of providing 'customer satisfaction' is fulfilled. By having the internet available, the communication process between the company and its customers is enhanced; customers are able to contact Radisson and receive replies from the company more rapidly. This system reduces the possibility of not responding to certain customers and also reduces time delays. In order to guarantee employee and customer satisfaction, monitoring is essential. This can be done by undertaking performance appraisals, where employees fill out a form regarding their performance as well as complaints; with this the company is not only able to know its employees' dissatisfaction but how it has affected its performance. Feedback from performance appraisals will provide information for planning in training, recruitment, selection, development, rewards and separation. Radisson should also perform a grievance procedure (2-way communication system), where employees are able to communicate their complaints and employers are able to reprimand staff for conducting unsatisfactorily performance. The 2-way communication system enables an equality of power, a better relationship

Constitutional Administrative Law Essay Example | Topics and Well Written Essays - 1500 words

Constitutional Administrative Law - Essay Example This supranational policy has greatly affected the sovereignty of member states. The attainment of the United Kingdom (UK) to the European Communities (EC) membership forces it to effect community law in the country. This paper will critically analyse and evaluate how the United Kingdom courts have initiated the community law effectiveness over principles of domestic law, parliamentary sovereignty inclusive. Evaluation of the UK Courts achievements Chief sources of community law emanate from the secondary and primary legislations, which bind the member nations onto the law’s subject. Primary legislation comprises of amendments treaties, accession treaties and original treaties. Secondary legislation is composed of laws formed in treaties accordance. Sovereignty is unrestrained political powers that enacts and makes laws in national parliaments that are neither suspended nor overridden by any other body of institution. The EC Act in 1972 stipulated that the UK had novel sources of law as from the 1st of January 1973(Steiner & Woods 2006, p.72). As highlighted earlier, these sources are the treaties or primary laws of the European communities and the secondary laws legislations. ECJ rulings have a greater implication on the English law. European community is concerned with laws from various sources such as; education, health, consumer policy, competition, companies, fishing and agriculture, free movement of goods and workers, and environment. However, it has no competencies in social and economic areas of the United Kingdom. UK courts have apprehended community law over principles underlying national laws including sovereignty of the parliament by enacting the principle of supremacy and direct effect which have greatly affected the legal system of Britain (Beatson 1998, p. 47). As highlighted by Turpin (2007, p. 41), the UK’s establishment of sovereignty is derived from the convention of British constitution. These sovereign factors include; a futur e parliament cannot be connected by the existing one, the parliament can legislate on matters concerning its choosing such as retrospective legislation, the parliament can create any law and no court can impede such laws. In general terms, it means that the parliament can choose or cancel any law, and courts within UK must enforce them. Being a member of EC, such principles are compromised (MacCormick 1999, p.29). In 1957, the treaty of Rome set up EEC. This treaty made up the primary laws constituted in the EEC constitution. According to Bra & Malanczuk (1997, p. 65), the Rome Treaty is superior to all national or domestic laws. In case there exists a conflict between the treaty of Rome and the parliament, the first one will prevail i.e. the treaty of Rome. Therefore, the constitutional convention that sovereignty is attained by the parliament is contradicted. As asserted by Hunt (1998, p. 109), under some circumstances, a judge fails to apply English statute provisions in the trea ty of Rome. The 1972 European Communities Act under section two presents that all legislations of the parliament passed either after or before the EU act must be applied and construed in agreement with the community law (Borchardt 1991, p. 76). English law must be well interpreted more so, have effect subject to European Community law is supreme principle. Solely, the EC law takes precedence